NFF received multiple accolades during its yearly independent Cisco Gold Partner audit. NFF was particularly recognized for their well defined Project Management Office processes and Service Desk procedures. In her final report,  the auditor identified the following corporate strengths:

  • NFF team possesses a combined 42 years of Cisco employment experience
  • NFF has qualified for the Customer Satisfaction Gold Star of excellence for 15 consecutive quarters
  • NFF has an excellent service attach rate of 93.8%
  • The PMO, comprising the core of service delivery, follows several best practices
  • Project management demonstrates an exemplary implementation strategy
  • NFF has exceptionally defined help desk procedures