Customer Satisfaction (CSAT) Excellence is a core value that both Cisco and Networking For Future (NFF) share and is a key driver of our current and future success. CSAT is an integral part of establishing customer loyalty and gives us a method to assess customer-to-partner relationships and actively address customer concerns.
Cisco measures the customer satisfaction levels achieved by its partners based on regional target goals, providing clear insight of a partner's pre- and post-sales support over a 6-month period. As a Gold Partner, NFF must meet several qualifications for example, at least 30 customer survey responses and a target result of 4.6. This round NFF had 31 respondents and a rating of 4.97!
Both our recent ISO 9001:2008 certification and the Cisco CSAT assessment are a testament to NFF's sincere intention of taking customer satisfaction beyond just metrics and establish long-lasting loyal customer relationships.