The Cisco Channel Customer Satisfaction Excellence assessment is based upon the customer satisfaction results captured in the Cisco Partner online tool. Each quarter Cisco acknowledges certified partners that have the highest customer satisfaction distinction within each geographic region. NFF was recently recognized for Customer Satisfaction Excellence for the 20th time.
Customer Satisfaction Excellence is the highest distinction a partner can achieve within the Cisco Channel Partner Program. To qualify for Customer Satisfaction Excellence recognition, you must meet two qualifications:
- Cisco Gold partners must have at least 30 customers responding to the online assessment, rating their experience between 1-5 with 5 designating “Very Satisfied.”
- Gold partners need to achieve a score of at least 4.60.
NFF’s rating in January was 4.95 and in July we achieved 5.0!
The questions on the assessment focus on the pre-sales and post-sales levels of quality. Cisco measures the levels of professionalism, matching products/services to business goals, responsiveness, skill levels, and the ability to diagnose issues, to name a few. Customers may also provide their own personal feedback. Here are some examples of the feedback NFF customers provided during the recent survey: