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Unified Communications - Success Stories

  • Better Business Bureau – Incorporated the Arlington HQ and NY offices to operate on a centrally managed network. NFF’s solution addressed the challenge of integrating remote users into the call flows and connecting agents to contact center queues. The full UC solution consisted of Cisco Call Manager, Presence, Unity Connection, Emergency Responder and Contact Centers.
  • Washington Metropolitan Police – Design, Procurement, Implementation, Training, and on-going support of a Cisco Unified Communications Manager Phone System. The Customer Resource Call Center services all 5,000 MPD employees. Through a separate contract, NFF has been providing day-to-day operational support of MPD’s critical applications, servers and desktops since 2006.
  • Shakespeare Theatre Company – NFF moved Shakespeare from a PBX environment to a Cisco UC environment consisting of 5 total servers hosting Call Manager, Unity Connection, and Contact Center for over 125 users.
  • Rosenthal Automotive – Cisco UC solution with Cisco Call Managers and Unity Connection for phone and voicemail capabilities.
  • NACS (National Association of Convenience Stores) – Provided a Cisco Advanced Unified Communications solution, including Unified Communications Manager, Unity Connection, Mobile Communicator, and Unified Presence to achieve the NACS vision of growth for over 100 users.
  • Magnolia Plumbing – NFF configured and installed a VPLS (Virtual Private LAN Service) network, call manager, and contact center for 85 users. The contact center consisted of 11 supervisor and agent seats as well as 5 scripts to service the plumbing, waste management, HVAC, construction, and customer service departments.
  • Glover Park Group (GPG) – For this leading strategic communications firm, NFF provided a Unified Communications solution, which included the installation and configuration of Cisco switches, a Cisco UC manager, a Cisco voice gateway router, a Cisco unified presence server, and Cisco 7975 IP phones for 165 users. NFF also integrated the communication manager with Microsoft Exchange 2007 using Cisco Unity voice-mail design.

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