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Technology has transformed customer care from simple phone transactions to unique and rich interactions that can be customized to meet the needs of individual customers. Customer care solutions and products help your business in three critical ways:
- Build competitive advantage by enabling agents to use voice, web, email, and video to provide personalized, customer-centric services
- Accelerate time-to-resolution with advanced communications and reporting capabilities that allow agents to quickly identify and resolve potential problems
- Enhance customer satisfaction by helping customers quickly access agent assistance
NFF Contact Center solutions delivers contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony, enabling your company to rapidly deploy a distributed contact center.
Contact us if you are interested in Customer Care Solutions and how you can enhance your customer's satisfaction.