Business Process Integration

Integrating all your business applications into one communication network enables customers to share information more fully throughout their organizations. NFF's Business Process Integration Solution provides the tools necessary to rapidly integrate applications to optimize business processes. Our services help customers leverage their investment in a Cisco Unified Communications infrastructure as well as the investment made into enterprise applications in their company. More specifically, our implementation of Cisco Smart Business Portal helps build the foundation for a more customer-centric organization and helps companies achieve:

• Sales and marketing effectiveness: With 360-degree customer information right at your fingertips, you can better achieve sales and marketing initiatives such as increasing revenue per sales rep, improving lead conversion rates, or decreasing new customer acquisition costs.
• Efficient customer service: Consolidated and timely customer information helps your organization prevent or resolve service issues faster.
• Informed management: Enjoy a new level of visibility and insight such as how well customers are being served, and know where and when to deploy your valuable resources.
• Empowered frontline workforce: Improve customer relationships by delivering a single customer view to all customer-facing employees. Employees can be more productive with timely, integrated data, and spend less time tracking down information.

Contact us if you are interested in our Business Process Integration Solutions.