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Unified Communications

  • Better Business Bureau – NFF engineered a full network/UC solution consisting of Cisco Call Manager, Presence, Unity Connection, Emergency Responder and Contact Centers. NFF’s solution put the Arlington HQ and NY offices on a centrally managed network and met the challenge of integrating remote users into call flows and connecting agents to contact center queues. 
  • Washington Metropolitan Police – Design, Procurement, Implementation, Training, and on-going support of a Cisco Unified Communications Manager Phone System. The Customer Resource Call Center services all 5,000 MPD employees. Through a separate contract, NFF has been providing day-to-day operational support of MPD’s critical applications, servers and desktops since 2006.
  • Shakespeare Theatre Company – NFF moved Shakespeare from a PBX environment to a Cisco UC environment consisting of 5 total servers hosting Call Manager, Unity Connection, and Contact Center for over 125 users.
  • Rosenthal Automotive – Cisco UC solution with Cisco Call Managers and Unity Connection for phone and voicemail capabilities.
  • NACS (National Association of Convenience Stores) – Provided a Cisco Advanced Unified Communications solution, including Unified Communications Manager, Unity Connection, Mobile Communicator, and Unified Presence to achieve the NACS vision of growth for over 100 users.
  • Magnolia Plumbing – NFF configured and installed a VPLS (Virtual Private LAN Service) network, call manager, and contact center for 85 users. The contact center consisted of 11 supervisor and agent seats as well as 5 scripts to service the plumbing, waste management, HVAC, construction, and customer service departments.
  • Glover Park Group (GPG) – For this leading strategic communications firm, NFF provided a Unified Communications solution, which included the installation and configuration of Cisco switches, a Cisco UC manager, a Cisco voice gateway router, a Cisco unified presence server, and Cisco 7975 IP phones for 165 users. NFF also integrated the communication manager with Microsoft Exchange 2007 using Cisco Unity voice-mail design.