NFF Sustains Cisco Customer Satisfaction Excellence
NFF continues to be a repeat winner, as it has been awarded the Cisco Customer Satisfaction Award for the 18th time! Customer Satisfaction Excellence is the highest distinction a partner can achieve within the Cisco Channel Partner Program. People will be able to identify NFF by a gold star in the Cisco Partner Locator, as having achieved outstanding customer satisfaction as part of Cisco's worldwide assessment process.
Channel Customer Satisfaction Excellence assessment is based upon the customer satisfaction results. Each measurement period, Cisco acknowledges Certified Partners that have the highest customer satisfaction distinction within each geographic region.
“This award represents what we strive to accomplish for our customers every day, in every department of our organization, and in every stage of our processes – to consistently exceed our customer’s expectations,” said Glen Carter, NFF’s Director of Technology Services. “It’s wonderful that NFF has been recognized for this and we are very honored to be a recipient of this award.”
At NFF dedication to excellence is our prime mission and a key driver of our current and future success.
NFF is a Cisco Gold Partner and Authorized Technology Provider for Identity Services Engine (ISE) and TelePresence Video Express, providing Cisco products, SMARTnet, Smart Care, and Advanced Services.
Introducing Steven Hancock, NFF’s new Vice President of Sales, Technology Solutions
NFF is proud to announce the addition of Steven Hancock as the Vice President of Sales, Technology Solutions. Steven will use his expertise and knowledge to assist NFF with accomplishing its sales and marketing goals and the associated strategic planning, process optimization, mentoring and training objectives.
Steven has over 20 years of experience in the IT industry in positions of increasing responsibility. He started as a Sales Manager, worked in Business Development, and later became a Regional Sales Director. For the past ten years he has been responsible for leading large sales teams at XO Communications, COX Business Services, and most recently Comcast Business. At Comcast Business, he lead five sales managers and 40 sales representatives covering Washington DC, MD, Virginia and West Virginia. During his tenure at Comcast he was responsible for sales profit and loss, and aligned revenue and operating expenses to achieve operating cash flow targets. Steven has a proven track record of successful sales management. During his 4 year tenure at COX, he grew revenue by $23 million and over the past two years at Comcast he grew revenue over $12 million. Steven holds a Bachelor of Arts in Economics from Washington and Lee University.
“I am excited about the ambitious business development objectives NFF has set, and I believe NFF is poised to achieve tremendous growth. I am excited to be part of that success. NFF has a great history and track record providing customers with high value solutions and superior support and I look forward to leveraging those accomplishments in expanding its customer base.” said Steven Hancock, Vice President of Sales at Networking For Future, Inc.
During his leisure time, Steven enjoys cycling and spending time at the beach with his wife. We look forward to Steven’s leadership of the sales department and we are convinced that his enthusiasm and expertise will be an asset to the whole team, bringing us closer to accomplishing our goals.
Successful Network Migration
Recently NFF engineers and CSSI’s IT team migrated CSSI’s IT application services from their headquarters office location, to new infrastructure located in a highly available colocation datacenter. The NFF team carefully coordinated this complex move with the datacenter provider and customer, CSSI.
The actual production move took place in one day. The true effort occurred over the last twelve months with careful installation, staging, configuration, and testing of the new infrastructure and technology. After defining the need and requirements the team developed a comprehensive plan, conducted provider evaluations and selections including multiple site visits, procured equipment, determined timing, sent employee communications, prepared final checklists and conducted pre-production migrations to the new infrastructure. This paid dividends as the team was well prepared to handle any unanticipated situations. It was truly a team effort with all business partners involved.
As part of the new technology in the colocation environment, NFF is providing CSSI with an ongoing Application Performance Management (APM) service. This service provides a level of insight for CSSI into their application performance, metrics, and network traffic behavior they have never had before. CSSI’s Director of Information Technology, Sam Walker, stated, “I’m truly excited about the deep level of intelligence regarding our application performance the APM service from NFF will provide. Combined with the efficiencies we will gain from the new infrastructure and data center colocation, the effectiveness of our IT systems and resources will be improved exponentially.”
CSSI, Inc. partners with government and commercial clients to deliver engineering, technical and management solutions to complex, high-consequence challenges affecting military and civilian, public and private transportation systems. Leveraging deep roots in aviation, CSSI, Inc. pioneers innovative analytics and best practices that enhance productivity, decrease costs, and improve safety. Founded in 1990, CSSI, Inc. employs nearly 300 professionals, has offices in five locations and supports clients throughout the United States and globally.
This operation impacted four different sites in three states, consisting of 300 users. NFF received accolades for executing this infrastructure migration smoothly with minimal impact to current operations.
NFF receives Silver Citrix Solution Advisor certification
NFF has met the certification requirements to be a Silver Citrix Solution Advisor. Achieving training compliance means we can serve our customers as a trusted expert in mobile and cloud solutions. Another endorsement of our expertise in mobility, desktop virtualization, cloud networking, cloud platforms, collaboration, and data sharing technologies.
NFF Wins contract for Metropolitan Washington Airports Authority real-time network monitoring solution
NFF was recently awarded a contract for the Metropolitan Washington Airports Authority’s (MWAA) real-time network monitoring and visualization project. MWAA selected NFF to procure OPNET’s nCompass product to provide a unified dashboard that will enable them to expedite troubleshooting and reduce network downtime. nCompass allows granular triaging of various network devices through a management dashboard with key performance indicators (KPIs). This will increase staff productivity and availability of business-critical applications.
The Metropolitan Washington Airports Authority is governed by a Board of Directors, which consist of 17 members appointed by the Governor of Virginia, Mayor of the District of Columbia, Governor of Maryland and by the President of the United States. MWAA provides airport operation services domestically and internationally for the mid-Atlantic region. MWAA is responsible for managing both Reagan International and Dulles Airports. MWAA has also provided for capital improvements at both airports with major renovations for efficient passenger facilities and Metrorail services. The Airports Authority is currently managing a project to extend Metrorail from the Orange line to Dulles Airport and Loudoun County.