What it means to receive Cisco’s Customer Satisfaction Excellence Award
The Cisco Channel Customer Satisfaction Excellence assessment is based upon the customer satisfaction results captured in the Cisco Partner online tool. Each quarter Cisco acknowledges certified partners that have the highest customer satisfaction distinction within each geographic region. NFF was recently recognized for Customer Satisfaction Excellence for the 20th time.
Customer Satisfaction Excellence is the highest distinction a partner can achieve within the Cisco Channel Partner Program. To qualify for Customer Satisfaction Excellence recognition, you must meet two qualifications:
- Cisco Gold partners must have at least 30 customers responding to the online assessment, rating their experience between 1-5 with 5 designating “Very Satisfied.”
- Gold partners need to achieve a score of at least 4.60.
NFF’s rating in January was 4.95 and in July we achieved 5.0!
The questions on the assessment focus on the pre-sales and post-sales levels of quality. Cisco measures the levels of professionalism, matching products/services to business goals, responsiveness, skill levels, and the ability to diagnose issues, to name a few. Customers may also provide their own personal feedback. Here are some examples of the feedback NFF customers provided during the recent survey:
DC Lottery Board Receives Comprehensive Security Solution
NFF’s team of engineers designed and procured a comprehensive network and security solution for the DC Lottery Board in conjunction with the District of Columbia Office of the Chief Information Officer’s IT Project Management team.
The solution includes the latest Cisco Catalyst converged access switches, ASA firewalls, Identity Services, and Cisco SourceFire Next-Generation IPS. Cisco SourceFire’s Next-Generation Intrusion Prevention System provides real-time visibility and intelligence of suspicious network traffic and potential threats through a single management control platform. This solution is integral in providing the necessary controls to meet required financial network security compliance standards.
NFF Provides Wireless Solution to the University of the District of Columbia
NFF designed and implemented an end-to-end Wireless Solution for PR Harris Workforce Development and Lifelong Learning (WDLL) students as part of the University of the District of Columbia’s (UDC) student program.
The solution enhances the student experience in the PR Harris classrooms via optimal internet access, allowing an enhanced learning experience. This solution is managed centrally from UDC’s main campus and allows students high-speed wireless coverage using the latest in Cisco’s Converged Access, 802.11ac, and ClearAir technology.
It includes switches, access points, and power protection to ensure continuous and seamless wired and wireless network access across each WDLL classroom and common study areas. PR Harris students who use various tablets, laptops, and other mobile devices will be able to securely access their online course curriculum.
Cisco Recognizes NFF for Outstanding Performance
In recognition of our outstanding performance over the past year, NFF has qualified for its audit to be waived for one year and has been officially recertified as a Cisco GOLD Certified Partner in the USA.
In an announcement Cisco stated: “NFF has again met all requirements for achieving Cisco GOLD Certification, including personnel, support and specialization. Your company has continued to demonstrate that it is qualified to sell, install, and support Cisco solutions in the USA.”
We value the ongoing commitment of our team and the positive feedback from our customers. We look forward to continuing to work together on our mission to be recognized and respected as one of the premier IT firms in the DC Metro area and to provide high performance and cost effective technology solutions. Delivering Net Results!
Implementing performance measurement tools for DC's Health Benefit Exchange
NFF consulted with the District of Columbia Health Benefit Exchange Authority (HBX) to help the Application Operations and Maintenance (O&M) team assess application and server performance management capabilities for the DC Health Exchange Production Environment. The O&M team needed a dynamic tool to measure and report on the Health Exchange application performance metrics and provide key insights into the multitude of application code layers, application servers, system interfaces, and external links that make up the platform. The HBX O&M team wanted to take a unique approach of implementing performance measurement tools for DC's HBX application prior to any end user impact and as a predictive tool to sample new software releases for potential performance issues prior to production implementation. This approach would not only alert the team immediately if there were any production bottlenecks, but also allow potential issues to be resolved by development teams prior to production roll out.
NFF, along with partner Riverbed, deployed a proof of concept (POC) pilot that captured and monitored live performance metrics of the various infrastructure and application components. The pilot was successful in identifying the needed metrics, functionality, and insight the O&M team needed to create a proactive and predictive stance.
The Healthcare Exchange was able to demonstrate that implementation of Riverbed’s SteelCentral AppInternals and NetSensor solutions would allow them to cost effectively address the requirement without overwhelming capital investment costs. The solution is able to monitor all the key application components including servers, application code execution, and network performance metrics to provide a complete proactive and predictive application performance management environment and ensure optimal end user experience of DC’s HBX.
Since April 2013, NFF has assisted HBX with multiple projects. NFF currently provides a large team of IT professionals on a full-time basis under a multi-year staffing contract.