NFF Recognized by Cisco for Achieving Cisco Channel Customer Satisfaction Excellence for the 21st time Consecutively
Customer Satisfaction (CSAT) Excellence is a core value that both Cisco and NFF share and is a key driver of our current and future success. CSAT is an integral part of establishing customer loyalty and gives us a method to assess customer-to-partner relationships and actively address customer concerns.
Cisco measures the customer satisfaction levels achieved by its partners based on regional target goals, providing clear insight of a partner's pre- and post-sales support over a 6-month period. As a Gold Partner, NFF must meet several qualifications for example, at least 30 customer survey responses and a target result of 4.6. This round NFF had 31 respondents and a rating of 4.97!
Both our recent ISO 9001:2008 certification and the Cisco CSAT assessment are a testament to NFF's sincere intention of taking customer satisfaction beyond just metrics and establish long-lasting loyal customer relationships.
NFF awarded ISO 9001:2008 certification!
On December 23, 2014 NFF was awarded the ISO 9001:2008 certification. The final audit was performed without any non-conformities. NFF has been found to conform to the management system standard ISO 9001:2008 for providing solutions, products, and services pertaining to Network Infrastructure, Data Center Virtualization and Cloud Computing, Unified Communications and Collaboration, Application Performance Management, and Information Security.
"I am proud that we have been ISO 9001:2008 certified without any minor or major non-conformity." Says Majid Saadat, NFF’s President. "This underlines NFF is a well-run operation with healthy processes for all aspects of planning, deployment, and long-term support of complex IT projects.”
ISO (International Organization for Standardization) is the internationally recognized standard for Quality Management Systems (QMS). It is the most widely used QMS standard in the world, with over 1.1 million certificates issued to organizations in 178 countries.
NFF is committed to continue to providing the highest degree of quality in every product, solution, service, and endeavor of our company.
NFF Develops Innovative Unified Surveillance Video Analysis and Storage Solution
Enterprise-Wide “Secure Wireless Everywhere” Project Saves MITRE $3.5M
Since 2013 NFF has been engaged with The MITRE Corporation (MITRE) for network security design consulting services to develop a solution for enterprise-wide wireless that meets all of their corporate network access policies. Use of wireless networking at MITRE had been limited due to security restrictions, irregular coverage, and inadequate speeds. As a result of the limited wireless use, dependence on wired networking was keeping employee mobility low and cabling infrastructure costs high. According to MITRE’s calculations, NFF’s solution for “Secure Wireless Everywhere” will save them $3.5 million on the costs to continue managing and building an extensive wired network environment. The initial ROI of the wireless solution provides equal performance with increased mobility and offers an array of potential features for MITRE to add in the future.
At the onset of the project, NFF facilitated multiple design workshops with MITRE to develop the workflow of features, leveraging Cisco Identity Services Engine (ISE) to control end-user access to their Cisco Wireless LAN Controllers. The features and functionality provided by Cisco ISE allowed MITRE to gain the required security assurances from wireless clients and users to allow their employees to have streamlined access to their secured network.
After a successful proof of concept (POC) was built in a lab environment, NFF was then contracted with the implementation of the new secure wireless solution. The engagement consisted of mapping the POC design into their production network, implementation of new Cisco Next-Generation Wireless Controllers, installation of new 802.11ac Access Points, and delivering new management functionality with the Cisco Mobility Services Engine and Cisco Prime Infrastructure. The new Cisco ISE network access security features, up to 20x greater wireless throughput with 802.11ac wireless technology, and enhanced management visibility with MSE and PI, will allow users to have a streamlined mobility experience at all of MITRE’s office locations.
NFF is collaborating with CCIE Agent Eman Conde
NFF’s Staff Augmentation Mission is “To provide the highest caliber of professionals that will best fit our clients’ needs and who integrate seamlessly into their environment.” To support this effort, NFF has partnered with CCIE specialized recruiter Emmanuel Conde (Eman). This collaboration allows us to identify, qualify, and deliver the best talent in the industry (both nationally and internationally) to our customers which equips them to adapt to the challenges of the dynamic technology landscape.
NFF is an awarded Cisco Gold Partner, providing IT solutions, products, and services since 1996. NFF has a proven track record of placing highly qualified IT professionals specialized as Cisco Certified Network Engineers. Our IT staff augmentation services are focused on providing Certified Network Architects & Engineers, Operations Support Professionals, Systems Administrators, Software Developers, Information and Network Security, VoIP and Project Management Professionals.
Eman is the only Cisco authorized CCIE recruiter promoted by the worldwide channels of Cisco Systems, supporting the Channel Partner Community. He has presented at Cisco talent gatherings around the world, Cisco Networking Academy events, and helped develop an international CCIE mentor program.
For over 18 years, Eman worked directly with CCIEs and has the understanding and the background to ensure that CCIE’s career growth and objectives are addressed. He has connected with over 20,000 of the 30,000 active CCIEs in the world. His website CCIE Flyer, an online magazine, receives on average 1,000 visitors a day.
We are looking forward to expanding our customer base and supporting the increasing demand for specialized, certified technology professionals. What differentiates us from other staffing firms is our in-house team of Subject Matter Experts (SMEs) who enable us to better assess requirements, qualify candidates’ technical competencies, and deliver the best IT resources to our customers. Our partnership with Eman positions NFF to continue on its path as a leader in IT Staff Augmentation.